Accessibility statement
This accessibility statement applies to the Sports Bookings website, operated by Folkestone & Hythe District Council.
We want everyone to be able to use this service to find, book and manage sports pitches.
The website has been designed to support keyboard navigation, different screen sizes and browser zoom. You can also choose between light and dark colour themes.
How accessible this website is
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the accessibility issue described below.
Content that is not fully accessible
Booking calendar PDFs
The downloadable booking calendars use a visual layout that may be difficult for people using screen readers. Some booking information may also be shortened to fit within the calendar.
This may not meet WCAG 2.2 success criterion 1.3.1 (Information and Relationships).
You do not need to use the PDF calendar to access your booking information.
To view your bookings, sign in to your account, select Bookings, then View booking. Your booking dates, times, locations, pitches and other details are available on these pages.
Location maps
Maps are provided as an additional visual guide. Essential information about each location is also available as text on the website.
Reporting an accessibility problem
If you have difficulty using this website or accessing any information, please email:
pitchbookings@folkestone-hythe.gov.uk
Please tell us which page you were using and what difficulty you experienced so we can help.
If you cannot make a booking using the website, our pitch bookings team can help you arrange it by email.
Complaints
If you are unhappy with how we respond to your accessibility concern, you can use the council's complaints procedure.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
If you're not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).
Preparation of this statement
This statement was prepared on 20 October 2026 and last reviewed on 4 November 2026.
The website was assessed in October 2026 against WCAG 2.2 AA using a combination of automated accessibility checks and manual testing of public pages and customer booking processes.